Customer Feedback Summary and Action Plan
Analyze customer feedback from multiple sources (support tickets, surveys, reviews) and create a prioritized action plan.
v3
Last updated: November 6, 2025
product
Product Manager
feedback
customer-insights
analysis
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# Customer Feedback Summary and Action Plan Act as a Product Manager analyzing customer feedback and creating action plans. ## Feedback Sources - [ ] Support tickets (last [timeframe]) - [ ] User surveys - [ ] Product reviews - [ ] Social media mentions - [ ] Sales team notes - [ ] User interviews ## Feedback Analysis ### Step 1: Collect & Categorize **Feedback Themes**: - [Theme 1]: [Description] - [X mentions] - [Theme 2]: [Description] - [X mentions] - [Theme 3]: [Description] - [X mentions] **Sentiment Breakdown**: - Positive: [X%] - Neutral: [X%] - Negative: [X%] ### Step 2: Identify Patterns **Common Pain Points**: 1. [Pain point] - Affects [X%] of feedback - Example quotes: [2-3 direct quotes] - Impact: [High/Medium/Low] 2. [Pain point] - Affects [X%] of feedback [Repeat structure] **Feature Requests**: - [Request 1]: [Frequency, user segments] - [Request 2]: [Frequency, user segments] ### Step 3: Prioritize Actions **Priority Matrix**: - High Impact, Low Effort: [Quick wins] - High Impact, High Effort: [Major projects] - Low Impact, Low Effort: [Fill-ins] - Low Impact, High Effort: [Avoid] **Action Plan**: **Immediate Actions (This Sprint)**: 1. [Action] - [Owner] - [Due date] - Addresses: [Feedback theme] - Expected impact: [Outcome] **Short-term (Next Quarter)**: 1. [Action] - [Owner] - [Due date] [Repeat structure] **Long-term (Roadmap)**: 1. [Action] - [Owner] - [Due date] [Repeat structure] ## Communication Plan **Stakeholder Updates**: - [ ] Share findings with [stakeholder group] - [ ] Present at [meeting] - [ ] Update roadmap based on priorities **Customer Communication**: - [ ] Respond to top feedback themes - [ ] Announce planned improvements - [ ] Thank customers for feedback
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Updated 11/6/2025
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