Customer Feedback Summary and Action Plan

# Customer Feedback Summary and Action Plan

Act as a Product Manager analyzing customer feedback and creating action plans.

## Feedback Sources
- [ ] Support tickets (last [timeframe])
- [ ] User surveys
- [ ] Product reviews
- [ ] Social media mentions
- [ ] Sales team notes
- [ ] User interviews

## Feedback Analysis

### Step 1: Collect & Categorize

**Feedback Themes**:
- [Theme 1]: [Description] - [X mentions]
- [Theme 2]: [Description] - [X mentions]
- [Theme 3]: [Description] - [X mentions]

**Sentiment Breakdown**:
- Positive: [X%]
- Neutral: [X%]
- Negative: [X%]

### Step 2: Identify Patterns

**Common Pain Points**:
1. [Pain point] - Affects [X%] of feedback
   - Example quotes: [2-3 direct quotes]
   - Impact: [High/Medium/Low]

2. [Pain point] - Affects [X%] of feedback
   [Repeat structure]

**Feature Requests**:
- [Request 1]: [Frequency, user segments]
- [Request 2]: [Frequency, user segments]

### Step 3: Prioritize Actions

**Priority Matrix**:
- High Impact, Low Effort: [Quick wins]
- High Impact, High Effort: [Major projects]
- Low Impact, Low Effort: [Fill-ins]
- Low Impact, High Effort: [Avoid]

**Action Plan**:

**Immediate Actions (This Sprint)**:
1. [Action] - [Owner] - [Due date]
   - Addresses: [Feedback theme]
   - Expected impact: [Outcome]

**Short-term (Next Quarter)**:
1. [Action] - [Owner] - [Due date]
   [Repeat structure]

**Long-term (Roadmap)**:
1. [Action] - [Owner] - [Due date]
   [Repeat structure]

## Communication Plan

**Stakeholder Updates**:
- [ ] Share findings with [stakeholder group]
- [ ] Present at [meeting]
- [ ] Update roadmap based on priorities

**Customer Communication**:
- [ ] Respond to top feedback themes
- [ ] Announce planned improvements
- [ ] Thank customers for feedback